Return and Exchange Policy

Last updated: October 2026

We want you to love what you bring home from Hamilton Jewelers Pavilions. Eligible jewelry may be returned for a full refund to your original payment method within the windows below, provided it is unworn, unused, and in its original condition.

• Purchases shipped to you: within 30 days of the delivery date shown on your FedEx tracking
• Purchases collected in our showroom: within 14 days of the purchase date on your receipt
• Timepieces, however purchased: within 10 days, unworn

• Unworn, unused, unaltered, and in original condition
• Original packaging, box, pouch, tags, and any certificates, appraisals, or warranty cards included
• Purchased directly from Hamilton Jewelers Pavilions

Watches must be returned within 10 days, unworn, with all protective stickers and plastic intact, the bracelet unsized, and the warranty card, box, and booklets included. A watch that has been worn or used cannot be returned, in line with the policies of Cartier, IWC Schaffhausen, Panerai, and Breitling.

The following cannot be returned or exchanged:

• Custom-designed and made-to-order pieces
• Engraved, sized, or otherwise personalized items
• Special orders placed at your request
• Loose diamonds and gemstones once they have been set
• Items marked “Final Sale” at the time of purchase
• Worn or used timepieces
• Gift cards

1. Contact us at (916) 927-2300 or info@hamiltonpavilions.com within the return window with your receipt or invoice number and the reason for the return.
2. We confirm eligibility and send you packing and shipping instructions. Return shipping and insurance are the customer’s responsibility. We recommend FedEx with full insurance and signature on delivery, since we cannot refund an item that does not reach us.
3. Pack the item in its original packaging inside a plain outer box. Do not write “jewelry” or a brand name on the outside of the package.
4. Keep your shipping receipt and tracking number until the refund posts.

Bring the item and your receipt to our showroom during business hours, Monday through Saturday, 11:00 a.m. to 6:00 p.m.

Our gemologist inspects every returned item within 3 business days of arrival. Once approved, we issue the refund to the original payment method. Banks typically post the credit within 5 to 10 business days. Original shipping charges and any sizing or engraving fees are not refundable.

If an item arrives worn, damaged, altered, or missing its original packaging or certificates, we may decline the return or issue a partial refund, and we will contact you before doing either.

We are happy to exchange an eligible item for another piece of equal or greater value within the same return window. Contact us to arrange the exchange; any price difference is charged or refunded at that time.

If a shipped purchase arrives damaged, or you receive the wrong item, contact us within 48 hours of delivery. We will arrange a replacement or refund at no cost to you and cover all return shipping.

Refunds go back to the card used at purchase. Purchases made with a gift card are refunded to a new gift card. Purchases made by check are refunded by check within 10 business days of approval.

Hamilton Jewelers Pavilions

504 Pavilions Lane, Sacramento, CA 95825

(916) 927-2300

info@hamiltonpavilions.com

Monday through Saturday, 11:00 a.m. to 6:00 p.m.