Shipping Policy
Last updated: October 2026
Hamilton Jewelers Pavilions does not sell directly through this website at this time. Every piece shown online is available by inquiry: call us at (916) 927-2300, email info@hamiltonpavilions.com, or visit our showroom, and we will arrange your purchase personally. If you ask us to ship a purchase, the terms below apply.
Shipping Policy
Last updated: October 2026
Hamilton Jewelers Pavilions does not sell directly through this website at this time. Every piece shown online is available by inquiry: call us at (916) 927-2300, email info@hamiltonpavilions.com, or visit our showroom, and we will arrange your purchase personally. If you ask us to ship a purchase, the terms below apply.
Where we ship
We ship to street addresses within the United States. We do not ship to P.O. boxes, APO/FPO addresses, freight forwarders, or international destinations.
Shipping cost
Insured FedEx shipping is complimentary on every purchase we ship.
Carrier, insurance, and signature
We ship through FedEx with full insurance on every package. An adult signature is required at delivery. FedEx will not leave jewelry or timepieces unattended, and we cannot waive this requirement.
Identity verification
Because every purchase is arranged by phone or in person, we verify your identity and billing details before shipping any item. We ship only to the billing address on file with your card issuer unless your bank approves an alternate address.
Processing and delivery
In-stock items ship within 1 to 3 business days of payment clearing. Sizing, engraving, special orders, and custom pieces take longer, and we confirm a timeline with you before we take payment. FedEx delivery within the United States typically takes 1 to 3 business days after the package leaves our showroom. Delivery times are estimates, and weather or carrier delays can extend them.
Tracking
We email you a FedEx tracking number when your package ships. Track it on fedex.com, or contact us and we will check on it for you.
Showroom pickup
Prefer to collect your purchase in person? Call us to arrange a pickup time at 504 Pavilions Lane, Sacramento, CA 95825. Please bring a government-issued photo ID and the card used for purchase.
Lost or damaged shipments
Inspect your package on arrival. If the outer box shows damage, note it with FedEx before signing, or refuse the delivery. Contact us within 48 hours of delivery for any damage or missing item so we can open an insurance claim. Please keep all packaging until the claim is resolved.
Sales tax
We collect California sales tax on purchases shipped within California and on all showroom pickups. Purchases shipped to other states are taxed as required by that state’s law.
Questions
Hamilton Jewelers Pavilions
504 Pavilions Lane, Sacramento, CA 95825
(916) 927-2300
info@hamiltonpavilions.com
Monday through Saturday, 11:00 a.m. to 6:00 p.m.
